May 25, 2022

THE ULTIMATE GUIDE TO NSSF – ALL YOU NEED TO KNOW ABOUT NSSF

NSSF

This article hopes to answer all the questions you may have about NSSF. The National Social Security Fund is an autonomous state agency. Its main role is the collection government agency responsible for the collection, safeguarding, investment, and distribution of retirement funds of employees in both the informal and formal sectors.

NSSF is under Which Ministry

NSSF was established under the Ministry of Labour but currently operates as an autonomous State Corporation after the amendment of the NSSF Act in 1987.

What Does NSSF Stand for

NSSF stands for National Social Security Fund

How Do I Pay NSSF Via Mpesa

  1. From Mpesa Menu Select Lipa Na Mpesa
  2. Select PayBill and Enter 333300 as the business number
  3. Enter the account number which is your 9 digit NSSF number
  4. Enter the amount which ranges from Ksh 200 to Kshs.70,000
  5. Enter your Mpesa pin and press OK

How to get NSSF statement online

You can access the NSSF statement through the NSSF mobile app, the NSSF self-service portal, and via the USSD code *303#

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How to get an NSSF statement using the mobile phone app

  1. Install the NSSF App from the google playstore
  2. If you are not cataloged in the NSSF e-service, click the button, “Not Registered?’Register. Include all the details required, validate, and save. A notification displayed as “Member Created” confirms successful registration.
  3. Click ok and the app will redirect you to a page where a prompt will appear for you to select the indicated identity credentials.
  4. The app will redirect you to a page displaying a member’s account, where you get various options to select.
  5. Select “View Statement”
  6. Download the statement if prompted to and view from your device.

How to request and get your NSSF statement via email using a mobile phone

  • Dial *303# On your mobile phone,
  • Choose “Member Services” from the menu then select “Contribution Information
  • Tap on “Email Contribution Statement

How to get NSSF statement on the self-service portal

This is another method you can use to get an NSSF statement online but it requires prior registration.

  1. From your browser Launch the NSSF Self– Service Portal 
  2. Click the “ Member self-service links” option On the portal,
  3. Select the “NSSF contributions statement” tab
  4. Enter your username and password on the statement account login page
  5. Click on the link provided on the welcome page and you will be redirected your account.
  6. Select the statement period from your account and click on “issue account” to view your statement

How To Pay NSSF For A Company Via Mpesa

An employer can make payment to NSSF via Mpesa through Paybill  333300.

The pay bill number 333300 is the business number, while the  Unique Payment Number (UPN) is the account number.

Unique Payment Number (UPN) is found on the E-slip you get after finishing uploading returns on the NSSF

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How To Top up your NSSF Voluntary Contributions

To pay via Mpesa, use the Paybill Number 333300 quoting your Full NSSF Membership
Number (including leading zeros and the trailing ‘X’ character where applicable) as the
Account Number

What Is The Obligation Of An Employer Under The NSSF Act

  • Immidiate registration with NSSF as a contributing employer
  • Ensure prompt registration of all employees, including daily paid workers, as members of NSSF.
  • To deduct and remit contributions in full by the 15th day of the following month.Late contribution attracts a penalty of 5% of the contribution for each month or part of the month that is remitted late.
  • Maintain proper and up-to-date records of employees‘ earnings and particulars.


What Is The Obligation Of An Employee Under The NSSF Act

  • Furnish employer with accurate personal details
  • Register as a member of the Fund (once).
  • Furnish to the Fund and regularly update particuIars concerning him/herself and dependants.
  • Safekeeping of the membership card

How Do I Check My NSSF Contribution

Can I Apply For NSSF at Huduma Centre

Yes you can apply for NSSF at any huduma center branch near you

Can I Register NSSF nline

No, you cannot apply for NSSF online. You have to visit the nearest NSSF office to apply.

Are NSSF Benefits Taxable ?

The first kshs.600,000 benefits paid out of the National Social Security Fund (NSSF) is tax-free.

Read this article for more details on taxation

How To Claim NSSF benefits/How do I access my NSSF funds?

The NSSF benefits are paid under the following circumstances.

  1. Age/Retirement Benefit

The benefit is available for members who have reached the age of 55 years or when they retire at the age of 55

The documents required for Age/Retirement are

  • A certified copy of your retirement letter OR certificate of service OR termination letter
  • NSSF Membership Card
  • National Identity Card/ Passport/ Alien ID.
  • Bank details for EFT.
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2. Withdrawal Benefit

Eligible for  Members at the age of 50 years of age who have retired from regular paid employment.

The documents required for Withdrawal Benefit

  • A certified copy of your retirement letter OR certificate of service OR termination letter
  • NSSF Membership Card
  • National Identity Card/ Passport/ Alien ID.
  • Bank details for EFT.

3. Survivors Benefit

These is the documents required to claim NSSF benefits for a deceased person as a dependant/relative of a deceased member.

  • Original death certificate of the member.
  • Photocopy of the deceased member Identity Card (if available).
  • Claimants National ID Card/Passport/ Alien ID.
  • Letter from County Administration confirming dependants.
  • NSSF member number of the deceased.


4. Invalidity Benefit

  • Members who are certified to be permanently incapable of working because of physical or mental disability.
  • Members who are at least 50 years of age and suffer from a partial incapacity of a permanent nature that prevents them from undertaking employment.

How to apply: Visit your nearest NSSF office with the following documents:

  • NSSF Membership Card
  • National Identity Card/ Passport/ Alien ID.
  • A certified copy of your retirement letter OR termination letter on medical grounds.
  • Medical/treatment report from the hospital you attend(ed).
  • Bank details for EFT.

5. Emigration Benefit

Members emigrating from Kenya to a country that is not a member of the East African Community, without the intention of returning to reside in Ken

  • NSSF membership card
  • National ID card/ Valid Passport/ Alien ID card.
  • A certified copy of your retirement letter OR certificate of service OR termination letter.
  • Evidence of Country of Migration-VISA (outside East African Community)
  • Sworn Affidavit declaring permanent immigration (for Kenyan Citizens)
  • Bank details for EFT.
  • Travelling ticket (Non-Citizens)

Are NSSF Benefits Taxable

 

NSSF Organization Structure

nssf organization structure min
NSSF Organization Structure

Where are NSSF Offices Located in Nairobi

NSSF has 10 offices located in Nairobi as detailed below.

Nairobi Region Office, Bruce Hse 5th Flr, Std Street
P.O. Box 50397-00200, Nairobi
Tel: 2222668/9
Email: nairobiregion@nssfkenya.co.ke
NSSF CONTACTS – Nairobi Region Office, Bruce Hse 5th Flr, Std Street
Hill Branch, Social Security Hse, Block C, Bishops Rd, Ground Floor
P.O. Box 45969 – 00100, Nairobi
Tel: 020-2729911/020 2832899/020 2713844/46/48/51/ 0737633906
Email: nssf.hillbranch@nssfkenya.co.ke
NSSF CONTACTS – Hill Branch, Social Security Hse, Block C, Bishops Rd, Ground Flr
Kiambu Branch, Bishop Ranji Cathedral Plaza, Ground Floor, Biashara Street
P.O. Box 713-00900, Kiambu
Tel: 0737633914/(066)2022114
Email: nssf.kiambu@nssfkenya.co.ke
NSSF CONTACTS Kiambu Branch, Bishop Ranji Cathedral Plaza, Ground Floor, Biashara Street
Industrial Area Branch, Simco Plaza, 3rd Flr, Lusaka Road
P.O. Box 30451-00100, Nairobi
Tel: 0737409457
Email: nssf.industrialarea@nssfkenya.co.ke
NSSF CONTACTS Industrial Area Branch, Simco Plaza, 3rd Flr, Lusaka Road
Donholm Branch, The Point-Buruburu, Along Rabai Road (Hamsa Stage) Opposite Kenol Petrol Station next to Naivas Supermarket.
P.O. Box 1385-00515, Nairobi
Tel: 0786998818/0773780210
Email: nssf.donholm@nssfkenya.co.ke
NSSF CONTACTS Donholm Branch
Ongata Rongai, Masai Mall, 2nd Floor, Magadi Rd
P.O. Box 665-00511, Ongata Rongai
Tel: 0731032088, 045-3123112
Email: nssf.ongatarongai@nssfkenya.co.ke
NSSF CONTACTS – Ongata Rongai
City Center Branch, Bruce Hse 5th Flr, Std Street
P.O. Box 50397-00200, Nairobi
Tel: 0737409453, 2228068/2228276
Email: nssf.citycentre@nssfkenya.co.ke
NSSF CONTACTS City Center Branch, Bruce Hse 5th Flr, Std Street
Westlands Branch, Rainbow Towers, Muthithi Road, Westlands
P.O. Box 66575 – 00800, Nairobi
Tel: 020-4444308, 0737409416
Email: nssf.westlands@nssfkenya.co.ke
NSSF CONTACTS Westlands Branch, Rainbow Towers, Muthithi Road, Westlands
Eastleigh Branch, Eastleigh Mall 1st Floor, General Waruinge Rd
P.O. Box 7800-00610
Tel: 0114709820, 0739102003, Nairobi
Email: nssf.eastleigh@nssfkenya.co.ke
NSSF CONTACTS Eastleigh Branch, Eastleigh Mall 1st Floor, General Waruinge Rd
Kitengela Branch, Africa House, Ground Floor, Kajiado Namanga Highway
P.O. Box 529-00242, Kitengela
Tel: 0739-102009
Email: nssf.kitengela@nssfkenya.co.ke
NSSF CONTACTS Kitengela Branch, Africa House, Ground Floor, Kajiado Namanga Highway

Where is NSSF Building Located in Mombasa

Mombasa Branch, Social Security House Mombasa Grd. Flr. Nkurumah Rd.
P.O. Box 90490-80100, Mombasa
Tel:  041-2223419, 041-2223426, 0101087497
Email: nssf.mombasa@nssfkenya.co.ke
Coast and North Eastern Region Office, Social Security House Mombasa 5th Flr, Nkurumah Rd
P O Box 90490-80100,Mombasa
 Tel: 041-2223426/19, Mombasa
Ukunda Branch, Tiosgima Plaza, Ground Flr. Diani Beach Rd.
P.O. Box 1076-80400, Ukunda
Tel: 053-8015545/0737409434, Wireless 053 8015545
Email: nssf.ukunda@nssfkenya.co.ke
Malindi Branch, Al Noor Plaza 1st Flr. Jomo Kenyatta Ave.
P.O. Box 290, Malindi
Tel: 0737409449
Email: nssf.malindi@nssfkenya.co.ke
Lamu Branch, Majid Swaleh Hemed Bld.
P.O.Box 389-80500, Lamu
Tel: 0737409410
 nssf.lamu@nssfkenya.co.ke
Mtwapa Branch, Mtwapa Mall, 1st Floor, New Mombasa- Malindi Road
P.O. Box 733-80109, Mtwapa
Tel: 0786222322/0207850905
Email: nssf.mtwapa@nssfkenya.co.ke

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