A Comprehensive Guide: How to Apply for a Duplicate Smart Driving License in Kenya

How to Apply for a Duplicate Smart Driving License in Kenya

In Kenya, there is a well-defined process for obtaining a duplicate smart driving license. In this comprehensive guide, we will take you through the step-by-step procedure to help you navigate through the application process smoothly.

I. Registering and Logging into the NTSA Account

To start the process, visit the NTSA website (https://tims.ntsa.go.ke/) and create an account. Provide the necessary details, such as your ID serial number, KRA PIN, mother’s maiden name, occupation, and phone number/email address. Once registered, you will receive your login credentials via SMS and email.

II. Application Process

  1. Making a Declaration of Loss or Theft:
    • If your driving license is lost, file a declaration of loss online at the NTSA website.
    • In case of theft, report the incident at your local police station and obtain a certificate of loss.
    • The certificate allows you to drive legally while awaiting the duplicate license.
  2. Online Application:
    • Log in to your NTSA account and select the “Driving license” option from the menu.
    • Choose “Apply for Duplicate smart DL” and fill out the application form accurately.
    • Upload necessary documents, including a copy of the lost smart DL, police abstract, and scanned ID/passport.
    • Proceed to the payment page and pay the fee (Ksh 1,800 for a three-year replacement license) through online mobile banking or bank transfer.

III. Appointment Booking and Visit to NTSA Office

  1. Book an appointment through the NTSA portal:
    • Return to the “Driving license” dashboard and click on “Book Appointment.”
    • Select a convenient date and time to visit the nearest NTSA office.
  2. Visit the NTSA Office:
    • On the appointed day, visit the designated NTSA office.
    • Bring the payment invoice and any required supporting documents.
    • NTSA officials will verify your biometric information.

IV. Collection of Duplicate Smart Driving License

  1. Notification and Validation:
    • You will be notified when your duplicate smart driving license is ready for collection.
    • Visit the NTSA office with your identity document for validation by the dispatch NTSA officer.

V. Additional Information and Tips

  • The old driving license on a red booklet is still valid in Kenya and can be renewed for a fee of Ksh 1,400.
  • You can check the status of your driving license application online through the KRA website or the NTSA TIMS portal.
  • Remember to protect your personal information and never disclose your password to anyone.
  • For any queries or assistance, you can reach out to the NTSA office through the provided contact information.

Documents Required For Duplicate Smart Driving License in Kenya

Copy of the lost smart DL (if applicable)
Police abstract
Scanned copy of ID/passport.

NTSA Contact Information

NTSA office: National Transport and Safety Authority (NTSA) – Head Office:Physical Address: 316 Upper Hill Chambers, 2nd Ngong Avenue, Nairobi
Mobile Number: Safaricom: 0709 932 000 / Telkom: 020 6632 000
Call Center: Safaricom Line: 0709 932 300 / Telkom Line: 020 6632 300
Email: info@ntsa.go.ke
Complaints: complaints@ntsa.go.ke

How To Check Driving License Status Online

Use the KRA website (https://www.kra.go.ke/) or NTSA TIMS portal (https://tims.ntsa.go.ke/)
Log in to the respective portal with identification details or create a new account
View the status of the recently applied driving license
Send the word “DL” followed by your ID number to 22846 to check if your license is original or fake

What Is The Cost of The Duplicate Smart Driving License

You will pay ksh.3050 as the duplicate digital driving license application fee.

Online Driver Licence Verification Services via SMS

To check the status of your driving licence, send a message to 22846.
Format: DL [National Driver Identification Number]


Losing or having your driving license stolen doesn’t have to be a daunting experience. By following the step-by-step process outlined in this comprehensive guide, you can smoothly apply for a duplicate smart driving license in Kenya. Remember to provide accurate information, make necessary declarations, and keep track of your application status through the NTSA portal. In case of any doubts or concerns, don’t hesitate to reach out to the NTSA office for guidance.

With this guide, you can confidently navigate the process and get back on the road with your new duplicate smart driving license.

(Note: The information provided in this blog article is based on the procedures and guidelines available at the time of writing. It is always advisable to refer to the official NTSA website or contact their office for the most up-to-date information.)

Leave a Reply

Your email address will not be published. Required fields are marked *