September 26, 2023

How to Replace a Lost Logbook Online via the NTSA Portal in Kenya

How to Replace a Lost Logbook

You can now apply for a replacement logbook online through the National Transport and Safety Authority (NTSA) portal. In this step-by-step guide, we will walk you through the process of replacing your lost logbook conveniently from the comfort of your home.

Gather Required Documents

Before you begin the online application process, make sure you have the following documents ready:

  • Copy of your national identification card or passport.
  • Police abstract report indicating the loss of the logbook.
  • DCI tape lifting report.
  • A logbook replacement fee of Ksh 2,500.

Create an Account on the NTSA Portal

If you don’t already have an account on the NTSA portal, you will need to create one. Visit the official NTSA website ( and click on the “Register an Account” or “Sign Up” option. Fill in the required details, including your name, email address, phone number, and create a password.

Access the Logbook Replacement Service

Once you are logged in, navigate to the services section of the NTSA portal and locate the “Logbook Replacement” service. Click on it to initiate the logbook replacement process.

Fill in the Application Form

You will be presented with an online application form. Fill in the required details accurately, including your vehicle registration number, personal information, and the reason for logbook replacement (i.e., loss). Upload the scanned copies of the supporting documents, including the police abstract report and DCI tape lifting report.

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Pay the logbook Replacement Fee of kshs.2,500

After completing the application form, proceed to pay the logbook replacement fee. The fee can be paid online using various payment options such as M-Pesa. Follow the instructions on the portal to make the payment securely.

Submit the Application

Once the payment is successfully made, review the application form to ensure all the details are accurate. If everything is in order, submit the application through the NTSA portal. You will receive an acknowledgment receipt or reference number for future reference.

Follow Up

After submitting your application, regularly check your NTSA portal account for updates on the status of your logbook replacement request. The processing time may vary, so exercise patience. If there are any queries or delays, you can reach out to the NTSA customer support helpline for assistance.

Collect Your Replacement Logbook

Once your logbook replacement request is approved, you will receive a notification through the NTSA portal. Visit the designated NTSA office (as specified in the notification) with your original identification documents to collect your replacement logbook. Sign the necessary documents and obtain the new logbook.

Conclusion: Replacing a lost logbook in Kenya has become more convenient with the NTSA portal. By following these step-by-step instructions, you can apply for a replacement logbook online without the need for physical visits to government offices. Remember to keep copies of your documents for future reference and adhere to all the instructions provided by the NTSA.

What Are The Logbook Transfer Charges In Kenya

NTSA Logbook Transfer Fees: NTSA logbook transfer charges are determined based on the engine capacity of the vehicle.
The fees for logbook transfers are as follows:
Not exceeding 1000cc: Kshs 1,660
1001 – 1200cc: Kshs 1,890
1201 – 1500cc: Kshs 2,065
1501 – 1700cc: Kshs 2,410
1701 – 2000cc: Kshs 2,695
2001 – 2500cc: Kshs 3,845
2501 – 3000cc: Kshs 5,055
3001 and above: Kshs 5,915
Trailer with less than four wheels: Kshs 1,030
Trailer with more than four wheels: Kshs 1,890
Tractor: Kshs 1,030

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